The theft of benefits from the SNAP program has been a growing concern in several US states, particularly through techniques such as skimming and phishing.
To address this issue, states including Connecticut and Pennsylvania have implemented a new feature that allows users to lock their EBT cards when not in use. This tool is intended to protect the funds of millions of people who rely on these benefits to feed their families.
A solution to the increase in fraud
Between October 2024 and March 2025, Connecticut saw more than $6 million stolen. To gain access to EBT cards, criminals use skimming devices at POS terminals as well as social engineering techniques. In the absence of federal reimbursements, the state has implemented a feature that allows users to lock their cards and limit out-of-state purchases.
How Card Blocking Works
The new feature lets users lock their EBT card after each use, preventing unauthorized transactions. In Pennsylvania, this tool is available through the ConnectEBT app, where beneficiaries can choose between locking the card completely or only while out of state. An auto-lock feature can also be configured to activate after 30, 60, or 90 minutes of inactivity.
Recommendations to avoid benefit theft
Authorities recommend users:
– Change the PIN at least once a month
– Avoid simple or repetitive PINs
– Check the card reader before using it
– Do not share your card number or PIN
– Report any suspicious activity immediately
Additionally, it is advisable to block the card at night or when it is not planned to be used, as many thefts occur in the early hours of the morning.
Impact on beneficiaries
Stories like that of April Pongonis in Connecticut, who lost all of her September benefits due to theft, highlight the importance of these measures. With no refunds available, many users must wait until the following month for assistance, jeopardizing their food security.
The commitment of states
In Pennsylvania, the Department of Human Services (DHS) and the Office of Inspector General (OSIG) collaborated to implement this feature. “It is unacceptable that someone loses their benefits due to fraud. “This tool provides an additional layer of security to those who require it the most,” said DHS Secretary Val Arkoosh.
How to activate the lock
Users can easily activate card blocking:
Download the ConnectEBT app from the Apple Store or Google Play
2. Log in with your account
3. Select the “Lock/Unlock Card” option
4. Choose between total blocking or out of state
5. Enable auto-lock if desired
You can also change your PIN from the app or the official website, and monitor your transactions in real time.
Security for those who need it most
The implementation of EBT card blocking is an important step toward protecting SNAP program benefits. With this measure, states hope to reduce the impact of fraud and provide greater peace of mind to millions of families. If you are a beneficiary, enabling this feature can mean the difference between keeping your funds safe and experiencing an unexpected theft.
